Terms & Conditions

1. Scope of application

1.1 These general terms and conditions apply to all purchases on www.williamwalker.de. When you (consumer) make a purchase in our webshop, a contract is concluded between you and Ideenspeicher GmbH (hereinafter referred to as the shop operator). Therefore, please read our general terms and conditions carefully.

1.2 A consumer within the meaning of § 13 BGB (German Civil Code) is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

2. Conclusion of contract

2.1 The presentation of goods on www.williwamwalker.de does not constitute a binding offer.

2.2 By clicking the area "BUY NOW" you submit a binding offer to buy, which is recorded by an electronic order confirmation by e-mail to you. This is not an acceptance of the offer.

2.3 The contract is concluded when the shop operator sends the goods to you or issues the invoice to you.

2.4 If a delivery of the ordered goods is impossible at the current time, a contract is only concluded if William Walker informs you about the delayed delivery time and you agree to a purchase again.

3. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (lasting brands GmbH, Stresemannstraße 375 Haus 9, 22761 Hamburg, Deutschland, support@williamwalker.de, Phone: +49 (0) 40 537998750) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, with the exception of the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.We may refuse to make a refund until we have received the goods back.

You must return or hand over the goods to the following returns address immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract:

Returns address:

lasting brands GmbH
Schmiedestraße 1
27419 Lengenbostel

The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you make use of your right of withdrawal, it is necessary that all free gifts received are returned together with the main products. This applies if the original conditions for receiving these free gifts are no longer fulfilled as a result of the withdrawal. In the event that the free gift is not returned, we reserve the right to deduct the currently valid sales price of the free gift not returned from the purchase price to be refunded. This serves to ensure fairness and compliance with our terms and conditions of sale.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us)

- To lasting brands GmbH, Schmiedestraße 1, 27419 Lengenbostel, Germany, support@williamwalker.de

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.

4. Retention of title

4.1 The goods remain the property of William Walker until full payment

5. Delivery

5.1 The goods are delivered to the delivery address provided by you, it is your responsibility to provide a complete and correct delivery address.

5.2 The risk of accidental loss shall pass to you upon delivery of the goods.

5.3 If you have received an incorrect item, please contact support@williamwalker.de directly, giving your name, address, invoice number and a detailed description of the error.

6. Prices and shipping costs

6.1 The prices on our site are end consumer prices and include VAT and shipping costs are additional.

6.2 When ordering, you will see potential shipping costs (depending on the destination country of the order) in the order form before you submit your binding offer to purchase.

6.3 For countries outside the EU, additional fees such as import duties and/or taxes may apply. These can vary greatly from country to country, so we cannot make any predictions here and if you are interested, please contact your local customs office for assistance.

7. Payment methods

7.1 Payment of the purchase price is due upon conclusion of the contract.

7.2 You can pay by credit card, instant bank transfer, PayPal, Google Pay and Apple Pay. We accept VISA, MasterCard and American Express.

8. Guarantee and warranty

8.1 Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

8.2 The warranty is valid for six months from the date of purchase and applies to manufacturing defects, not to normal wear and tear. If you have discovered manufacturing defects, please report them immediately after receipt to support@williamwalker.de, stating your name, address, invoice number and a detailed description of the defect including a picture for better identification. If the product has been damaged by improper use and/or accidents, the warranty does not apply.

In the case of a warranty claim, we grant you the following services of our choice:

- free repair of the product

- free replacement with a new product

8.3 As each William Walker product is individually handcrafted, the delivered goods may differ from the product images, especially with regard to size and colour. Warranty claims do not exist if these deviations are reasonable for the customer.

9. Privacy policy

For information on privacy policy click here.

10. Disclaimer of liability

Claims for damages by the customer are excluded, unless something else arises from the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer asserts claims for damages against them. Excluded are claims for damages of the customer because of injury to life, body, health or essential contractual obligations, which must be fulfilled to achieve the contract goal necessarily. Likewise this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.